Refund Question

CCDad05
Contributor
Contributor

I had a few refunds added back to my Paypal Acct, but there is a problem:  Due to Bank issues, the linked checking account that was used had to be closed to prevent further problems.  The Status of each one shows that Refund went to that bank account.  How can that be if that account is closed.  The Refunds need to show up as regular Paypal balance.   

 

What do I need to do or who do I need to contact?  Customer service is Non-Existent for Chat or Phone.

 

Any help is Appreciated..

 

Thanks

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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@CCDad05 

 

Talk to the bank and see if they can recover the funds for you, if not then they should bounce back to your paypal account balance, allow 14 working days and if not contact customer services for a trace.


Paypal phones are mostly non operational since covid but sometimes you get lucky.
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter. 


Advice is voluntary.
Kudos / Solution appreciated.
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CCDad05
Contributor
Contributor
Haven't tried thru Facebook yet. Thanks for the advice.
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