Refund Pyment

maia6
Contributor
Contributor

Hello , I bought an item from eaby seller but i have not received an item , i opened a paypal case, but seller does not contact to me, and i think he/she is not going to return my money back to me. can i do anything before the case deadline will have been ended?

Regards

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3 REPLIES 3

kernowlass
Esteemed Advisor
Esteemed Advisor

@maia6 

 

Why didn't you open an Ebay case for non receipt of item?

Anyway as you have now opened a Paypal case you need to escalate to a claim, then if you have opened one for non receipt of item and win then if the seller does not refund you paypal will under their buyer protection scheme.


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maia6
Contributor
Contributor

I opened ebay case but they said that it was not covered by ,,money back guarante'' an item i have bought. Cause i have opened paypal case, but ebay seller does not contact to me. 

 

Thanks for support

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kernowlass
Esteemed Advisor
Esteemed Advisor

@maia6 

 

Then escalate the paypal dispute to a claim.


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Kudos / Solution appreciated.
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