Refund Concern

howl
Contributor
Contributor
Hi I sent a refund last June 2. It's June 9 today and the receiver still didn't get the money back. It says on her account that it's pending but it says on my acct that the refund has been sent. Why is it still pending on her end? How long does refund process usually take? Thanks!
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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@howl 

 

Pending refunds can only happen for two reasons.


1. The seller has issued a refund from their bank account which takes time to process.

2. You funded the payment to the seller using bank transfer. What PayPal do here is credit the recipient on your behalf (so there is no delay in despatching your item). Then if you receive a refund in the meantime they are unable to issue this until the original bank transfer completes.

https://www.paypal.com/us/selfhelp/article/i-want-a-refund.-how-do-refunds-work-faq3248


Advice is voluntary.
Kudos / Solution appreciated.
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