Recieving Payment

lykirk
New Community Member

I sent a larger invoice to a customer than normal.  I checked and we have no limitations on our account.  So when the customer went to pay with their credit card it action was declined.  They had already checked the limitations on their card and it was okay to pay.  So why wouldn't PayPal accept the payment? 

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@lykirk 

 


You need to contact customer services to resolve any account specific issues.
Click help / contact bottom left of Paypal pages for options available for your country.

Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.



Advice is voluntary.
Kudos / Solution appreciated.
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