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Solved! Go to Solution.
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Hi @Lizalexy,
I'm sorry to hear that people are not able to send you a payment. Is there currently a limitation on your account? Are there instructions to go to the Resolution Center to complete any steps? If there are, those steps would have to be resolved before payments could be received.
If not, please ask the people attempting to send you a payment to reach out to PayPal customer service for troubleshooting.
To contact customer service, please click Contact at the bottom of the PayPal website for available options, or reach out by Facebook or Twitter.
I hope this helps!
Olivia
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Hi @Lizalexy,
I'm sorry to hear that people are not able to send you a payment. Is there currently a limitation on your account? Are there instructions to go to the Resolution Center to complete any steps? If there are, those steps would have to be resolved before payments could be received.
If not, please ask the people attempting to send you a payment to reach out to PayPal customer service for troubleshooting.
To contact customer service, please click Contact at the bottom of the PayPal website for available options, or reach out by Facebook or Twitter.
I hope this helps!
Olivia
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Thanks for sharing that, @Lizalexy.
It may be an issue on their side. As mentioned before, please try contacting customer service by phone by clicking Contact at the bottom of the PayPal website and then Call us, or reach out by PM on Facebook or DM on Twitter.
Cristina
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Hi @Lizalexy,
That's great news! Thanks for the update.
Thanks,
PayPal_Tricia
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