Receiving payment on hold

[Noah9235]

I sold pair of shoes on depop paypal sent email from someone of <removed> asking for tracking number but haven’t received any paypal activity is this a scam please let me know ASAP

[PayPal_paula]

Hi  @Noah9235, 

Welcome to the PayPal community. When you receive a payment on your PayPal account you will be able to view this payment in your transactions. Even if the payment is placed on hold for any reason you will be still able to view it. Please do not ship out any item until you can see the payment being received. I have removed the email address that you added in your post as we do not allow email addresses to be posted but I can tell you that we do not use gmail accounts to send our emails. 

I hope this helps, 

Paula 

[Noah9235]

The item is on good and services, but still haven’t recieved and conformation , Guy said to said tracking number to email and payment will be received in 3-4 hours

[Noah9235]

I contacted the spoof email they said they believe it not fraud and it’s valid,

[PayPal_paula]

@Noah9235, Yes this would be for all payments. 

[PayPal_paula]

@Noah9235

When you receive a payment on your PayPal account you will receive a confirmation email from us. You will also see this payment on your PayPal account. Even if a payment has been placed on hold, it will still be visible on your account. If you do not see your payment on your PayPal account then you have not received a payment. Please do not ship your item out until you can see the payment showing as completed on your account. 

I hope this helps, 

Paula 

[Noah9235]

Even if it international payments

[kernowlass]

@Noah9235 

SCAM.

They encourage you to accept a 'direct' Paypal payment and may ask you to send the item internationally.
No funds or activity of the transaction shows in your Paypal account and any emails 'may' go into your junk/spam folders.

You will get/got a "fake" email that looks as though it is from paypal.....it isn't because they don't actually have a Paypal account and have no intention of paying you.
It will say the buyer has paid ...you won't have been paid.
They will tell you that the payment is released when you provide paypal with a tracking/shipping number......this won't happen.

Paypal NEVER tell you to send an item before the payment is showing in your paypal account.
Paypal do not tell you to send trackable, they advise it for selling protection but it is not compulsory.
Delete any emails and ignore the scammers.