Receiving a payment

iosifica11
New Community Member
Hi there! Someone paid me $6000 5 minutes ago. I don't see anything in my account, even pending transaction.
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sharpiemarker
Esteemed Advisor
Esteemed Advisor

@iosifica11 

 

Did you confirm your PayPal email address? Did you receive an official PayPal payment confirmation email at all that a payment was received? PayPal payment emails contact very basic information: Who paid, how much, for what, shipping address (if needed), transaction date and transaction ID number and not much else. Was the payment sent to correct email address? Ask sender for a transaction ID number for the payment and call PayPal to verify it. Note: Transaction ID numbers do not have dashes in them so beware of fake transaction ID numbers.

 

Please contact customer service for assistance:

Log on, click HELP on top menu, scroll down to click CONTACT US, and then scroll down to click CALL US or other contact options.

 

Or contact via social media:

Facebook (UK): https://www.facebook.com/PayPalUK

Twitter (UK): @paypalUK 

 

Facebook (US): https://www.facebook.com/paypal

Twitter (US): @AskPayPal 


Kudos & Solved are greatly appreciated. 🙂

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1 REPLY 1
Solved

sharpiemarker
Esteemed Advisor
Esteemed Advisor

@iosifica11 

 

Did you confirm your PayPal email address? Did you receive an official PayPal payment confirmation email at all that a payment was received? PayPal payment emails contact very basic information: Who paid, how much, for what, shipping address (if needed), transaction date and transaction ID number and not much else. Was the payment sent to correct email address? Ask sender for a transaction ID number for the payment and call PayPal to verify it. Note: Transaction ID numbers do not have dashes in them so beware of fake transaction ID numbers.

 

Please contact customer service for assistance:

Log on, click HELP on top menu, scroll down to click CONTACT US, and then scroll down to click CALL US or other contact options.

 

Or contact via social media:

Facebook (UK): https://www.facebook.com/PayPalUK

Twitter (UK): @paypalUK 

 

Facebook (US): https://www.facebook.com/paypal

Twitter (US): @AskPayPal 


Kudos & Solved are greatly appreciated. 🙂
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