We currently have limited customer service staffing due to Coronavirus (COVID-19) safety precautions. We encourage you to find quick answers to your questions by searching the community forum, visiting our Help Center, or messaging us (message response times will be delayed). Thank you for your patience.
For small businesses who would like to apply for the Paycheck Protection Program, visit our application page. Our agents cannot take applications over the phone or provide you with the status of your loan. Join the discussion in the Community here.
I'm sorry to hear that someone is having difficulty sending you a payment. Please check your account to make sure that there isn't any messaging there that indicates that there are steps to complete to resolve any issues. If there are no issues on your account, the transaction itself may be running into our security system. The sender should wait at least a day before trying the transaction again. If the problem persists, they can call customer service for further real-time troubleshooting by clicking Contact at the bottom of the PayPal website and clicking Call us, then logging in.
I hope this helps!
If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.