Receiving Payment from a buyer

[Billyc169]

Hello,

I received a payment dated April 8, 2020, but the PayPal balance of my account is still zero till now! Is there anything wrong for this transaction? I can't contact the PayPal customer service due to the Covid-19 virus.

[Per_Camp]

Hi @Billyc169 ,

Thank you for bringing this up to our attention and to answer your question why your funds is on hold, you can click the link below for further assistance due to a lot of factors that need to consider why, or you can call our customer service team so we can help you better.

https://www.paypal.com/hk/smarthelp/article/why-is-my-payment-on-hold-and-when-will-it-be-available-...

Hope it helps and stay safe.
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