We currently have limited customer service staffing due to Coronavirus (COVID-19) safety precautions. We encourage you to find quick answers to your questions by searching the community forum, visiting our Help Center, or messaging us (message response times will be delayed). Thank you for your patience.
For small businesses who would like to apply for the Paycheck Protection Program, visit our application page. Our agents cannot take applications over the phone or provide you with the status of your loan. Join the discussion in the Community here.
Thank you for your post about a received payment! If the transaction is showing in your history and the funds are not in your available balance, it's probable that the payment has delayed funds availability. Do the transaction details state that the item is OK to ship?
If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.