Received a payment but can´t find it anywhere

Kamillusz
New Community Member

Hey,

 

I am new here and I have just received a payment, I have got an e-mail about it but I can´t find it anywhere when I log in. Any suggestions?

 

thx

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2 REPLIES 2

PayPal_Olivia
Moderator
Moderator

Hi @Kamillusz,

 

I'm sorry to hear that you're unable to find a payment that you're expecting. There are a few possibilities.

 

It's possible that the sender entered the wrong email address. If the address is similar enough, you might still receive an email notification about a payment. You can check the email address listed in the email you received to double-check.

 

It may be that the payment is unclaimed because your email address is not yet confirmed or it's in a currency you don't hold in your account.

 

The other possibility is that the email you received is not a legitimate email from PayPal. 
 

Please take a look at the above link for more details.

 

I hope this helps!

 

Olivia

 

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dbdabang
Contributor
Contributor
This has just happened to me too. Did you ever resolve this issue? Thanks
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