Hello @adelalshalati, thanks for reaching out on our Community Help Forum! I'm sorry to hear you're running into some issues receiving payments. Normally in these instances, I recommend sending a money request or an invoice. That should help the sender make that payment. If you're sender is still having issues, I would recommend they reach out to our Customer support by phone, email, Twitter, or Facebook for further assistance. Good luck!
- Jon K
If you find this or any other post was helpful, make our community better by giving kudos or accepting it as a solution.
