REFUNDS

DerekB2
New Community Member

so this is the 5th day i have been on PayPal asking, where is my refund? A company refunded my over 100 dollars that I have not received. My account says it was refunded but there is nothing changed in my account balance. Neither did it go to my bank account. WHERE THE HELL IS MY MONEY????? this is absolutely ridiculous customer service. paypal should be ashamed that they can't get simple things right. I've done everything support has asked me to do for this situation, and not a damn change for my money getting back to me. I was told, by the company that I purchased this item, that it was already received and should be in my account. paypal get me my damn money

 

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kernowlass
Esteemed Advisor
Esteemed Advisor

@DerekB2 

 

If you funded the original Paypal payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account and a bit longer for a card, Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).
https://www.paypal.com/us/smarthelp/article/FAQ1212



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