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REFUND charged to a debitcard that deactivated

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kosdimoger
New Community Member
Posted on

Hello!

Yesterday  my card accepted a refund. Today I had to cancel that card do to a theft. Right now I connected my PayPal account with a new card. How can I inform PayPal to send the refund to the new card?

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REFUND charged to a debitcard that deactivated

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kernowlass
Esteemed Advisor

@kosdimoger 


If the card ACCOUNT that both cards belong or belonged to is still open then it should go through fine.
However if its a completely new card / account then it may decline so ask your old card issuer if they can help you recover your refund.


Advice is voluntary.
Kudos / Solution appreciated.

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Solved

REFUND charged to a debitcard that deactivated

Options
Go to solution
kernowlass
Esteemed Advisor

@kosdimoger 


If the card ACCOUNT that both cards belong or belonged to is still open then it should go through fine.
However if its a completely new card / account then it may decline so ask your old card issuer if they can help you recover your refund.


Advice is voluntary.
Kudos / Solution appreciated.

View solution in original post

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