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Question

Polofico
Contributor

Question

How many day’s does it take to resolve a pending order? How many days does it take to get my money back ? And is there a way to cancel a pending order ?
2 REPLIES 2
PayPal_Ayesha
Moderator

Re: Question

Hi @Polofico

 

Welcome to the PayPal community and thank you for your post.

 

It seems like you would like to cancel the pending order and want a refund from it. You may only cancel a payment if it appears in your account ‘Summary’ under ‘Pending payments’ and, when you click on it, the status shows as unclaimed. You’ll notice a ‘Cancel’ button next to the payment. If the payment’s status is ‘Completed’, you can no longer cancel it. Instead, you can contact the merchant to request a refund. If the merchant refuses to issue a refund, you may report the transaction via Resolution center. 

 

I hope this helps.

Ayesha

Polofico
Contributor

Re: Question

Thanks for the info it’s really helpful