Query regarding authorisation

Cher77
New Community Member
I bought an item from a store via PayPal , the money looks like it has came out of my account yet I got no confirmation email from the store about my purchase , I looked on PayPal and beside the payment amount it says authorisation, what does this mean and why hasn’t the store confirmed my purchase?
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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@Cher77 

 

When you pay a company (rather than an ebay seller or individual), then it is often pending until that company processes your order and captures the pending payment.

If they don't process that order and capture the pending payment then the pending status times out at 30 days post-payment.


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