Query on refund received from EaseMyTrip today

[Banhisikha]

Hi PayPal Community , I have just chatted with one of your assistant but couldn't complete the conversation, seems like either he is away or ended the chat in between. I have a query on refund I received from EaseMyTrip today. As per your assistant "It looks like you paid with your debit card and your PayPal balance. The amount paid using your debit card ₹7286.00 has been refunded to your debit card. The remaining amount (₹750.00) has been refunded to your PayPal account". but I couldn't see the same status in my bank account as well as my PayPal Account. Hence, request you to have a look into this as soon as possible and let me know when this amount will be reflected in my bank account as well as my PayPal Account.

Thanks, Banhisikha

[kernowlass]

@Banhisikha 

This is not paypal customer services so we don't have any colleagues.

This is a user to user advice forum and we are volunteers.

If you funded the original Paypal payment to the seller partly from your debit card then once marked refunded/completed it will automatically go back to that card.
Normally it can take a few days up to a week to go back to a bank account and a bit longer for a card, Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).
https://www.paypal.com/in/smarthelp/article/how-do-i-view-the-status-of-my-refund-in-my-paypal-accou...