Quarterly recurring payments

[Littvlive]

How do I setup a QUARTERLY recurring subscription payment? My customer paid for a 3 month subscription plan, but cancelled her automatic billing because her receipt read that she would get billed the next month even though she paid for 3 months. Do I need to add any advanced variables to my paypal button code? If so, please walk me step by step to do so. 

[angelleye]

Please provide a sample of the code you're using now.

When you setup the subscription profile there are different parameters for the amount, interval, etc. You must not have that set correctly for a quarterly payment.

Do you have other profiles that were created from this system that are indeed processing correctly even though they say monthly?

[Littvlive]

Quarterly Subscription Code: <form action="https://www.paypal.com/cgi-bin/webscr" method="post" target="_top">
<input type="hidden" name="cmd" value="_s-xclick">
<input type="hidden" name="hosted_button_id" value="C8AUEHPLVR3QC">
<input type="image" src="https://www.paypalobjects.com/en_US/i/btn/btn_subscribeCC_LG.gif" border="0" name="submit" alt="PayPal - The safer, easier way to pay online!">
<img alt="" border="0" src="https://www.paypalobjects.com/en_US/i/scr/pixel.gif" width="1" height="1">
</form>

My billing amount each cycle is $60 

My billing cycle is set for 3 Months

No, I've only had  a couple customers purchase this quarterly subscription plan but they cancelled because one of them notified me saying their receipts read they would be charged the next month instead of in 3 months, so I'm now trying to resolved this problem. My monthly subscriptions are working fine though.

[angelleye]

This is a hosted button, so we can't see the details of how those parameters were setup.

Can you provide a screenshot of the hosted button setup where this is configured so we can verify exactly how it's being setup?

Also, can you provide a screenshot of the correlated sign-up showing that it will be paid monthly instead of quarterly?

[Littvlive]

Please check your email, I've contacted you through your website. Please look for the email from Lit TV Live

[angelleye]

Okay, that will go into our ticket system. I'll get back with you as soon as I can from there.

[Littvlive]

Sounds good, thanks so much