Purchasing Spotify

Griffzer
New Community Member
When going to upgrade to premium I select PayPal. It directs me to enter a card when I have my debit card/bank account linked to PayPal already. Why won’t it let me use that instead of entering my credit card.
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1 REPLY 1

PayPal_Olivia
Moderator
Moderator

Hi @Griffzer,

 

I'm sorry to hear that the payment method you'd like to use is not presented for this particular transaction. PayPal's security system will evaluate each payment as it's being set up, and if there are elements of risk detected that cause concern, it may rule out certain payment methods for the transaction. It is possible that's what happened here. If the issue persists when you try the payment on another date, please reach out to customer service for further troubleshooting.

 

To contact customer service, please click Contact at the bottom of the PayPal website for available options, or reach out by PM on Facebook or DM on Twitter.

 

I hope this can be resolved for you to make the payment!

 

Olivia

 

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