Problem with refund

[Aclrk114]

I received an email stating that something had gone wrong with a refund, so I contacted the sender and the money has left there account but it’s not in my bank or PayPal balance, and I can’t report a problem because it says I revived the money which I didn’t and I don’t know what to do

[kernowlass · Accepted solution]

@Aclrk114 

If you funded the original Paypal payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account and a bit longer for a card, Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).
https://www.paypal.com/uk/smarthelp/article/FAQ1212