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Problem with Refund

SOLVED
New Community Member

Problem with Refund

I’ve recently had a refund and it’s come up in my PP saying +£20.00 but I have £0.00 on my PP balance so I can’t transfer to my bank account and it hasn’t been refunded to my bank account either. I’m stuck someone help please

1 ACCEPTED SOLUTION

Accepted Solutions
Volunteer Advisor

Re: Problem with Refund

@VictoriaBow

 

If you funded the original Paypal payment to the seller with a debit or credit card then it won't go back to your paypal balance.

Once marked as completed it will automatically go back to your bank account or credit card but takes up to a week to process through to the bank and a bit longer for a c.c (Paypal say allow 30 days but I have never waited longer than a week for mine, the last one taking 4 days).





Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.
1 REPLY
Volunteer Advisor

Re: Problem with Refund

@VictoriaBow

 

If you funded the original Paypal payment to the seller with a debit or credit card then it won't go back to your paypal balance.

Once marked as completed it will automatically go back to your bank account or credit card but takes up to a week to process through to the bank and a bit longer for a c.c (Paypal say allow 30 days but I have never waited longer than a week for mine, the last one taking 4 days).





Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.