Problem at shopping checkout.

nocapcapp
New Community Member

When i'm checking out for a shopping site it gives me a error of "Sorry, your VISA-****, VISA-**** and WELLS FARGO BANK NA-*** are not accepted. Please add another card to complete your payment. What's wrong??? I've never used these cards on a different paypal account. 

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1 REPLY 1

Goldileen
PayPal Employee
PayPal Employee

Hi @nocapcapp

 

Welcome to the Paypal Community. Thank you for your patience. Though our response times may be delayed, be assured we’re here.

 

As your question is very account specific, I would advise you to contact our customer care department who can help you further. You can do this by clicking on the Help and Contact link at the bottom of every PayPal page to check what your contact options are. You'll need to contact customer service in order to check your account. 

 

I also suggest that you contact your card providers to know the exact reason. 

 

Hope this helps. Please stay safe. 

If you find this or any other post was helpful, make our community better by giving kudos or accepting it as a solution.

 

 

Hope this helps. Stay safe!

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