Possible scam?

kiera01
Contributor
Contributor

I bought an item from someone from Shpock and the purchase type is listed as “purchase” when I look under transactions. As I understand from PayPal’s buyer protection, any item which doesn’t match the description or is not the real brand it claimed to be, I will get a refund. Is this correct? If the item does turn out to be fake, how can I open a complaint against the seller?

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sharpiemarker
Esteemed Advisor
Esteemed Advisor

@kiera01

 

When item arrives and not as described, locate transaction in activity page, click it, then click “report a problem” to file dispute. You will have to pay shipping costs to return item in order to get refund.

https://www.paypal.com/uk/smarthelp/article/how-do-i-open-a-dispute-with-a-seller-when-a-purchase-go...

https://www.paypal.com/uk/smarthelp/article/what-is-the-difference-between-a-dispute-and-a-claim-faq...

 

You may be eligible for reimbursed shipping costs:

https://www.paypal.com/uk/webapps/mpp/refunded-returns


Kudos & Solved are greatly appreciated. 🙂
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