Plz help

[Landel]

I accidentally made a purchase on a guest PayPal account and I never received the products so they issued a refund I have the receipts for it I have previous conversations with customer service about the issue but now they're telling me that the money is being refunded to another account and they can't release or discuss any information about that account and that if the money belongs to me then I need to access that account but I can't access it because it was a guest account and I'm getting nowhere

[kernowlass]

@Landel 

If you funded the original Paypal payment to the seller from your card as a guest buyer then once marked refunded/completed it will automatically go back to that card.
Normally it can take a few days up to a week to go back to a bank account and a bit longer for a card, Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).
https://www.paypal.com/us/smarthelp/article/FAQ1212