Plz help

JFA14
Contributor
Contributor

Uhm someone told me that they sent me money and I haven’t received it they even sent me a picture on their end saying that it is pending and I need to accept it. But I haven’t seen any sign of me receiving money to my pay pal

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3 REPLIES 3

PayPal_Rich
Moderator
Moderator

Hello JFA14,

 

Thank you for reaching out to the PayPal Community for help with this issue. The first thing you will want to check is to make sure your PayPal email address has been confirmed. Payments sent to an unconfirmed email will not appear in your PayPal account.


Here is how to confirm your email: https://goo.gl/znKsSi

 

I hope this works!

 


- PayPal_Rich

As you slide down the banister of life, may the splinters always point in the right direction.
- Irish Proverb
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JFA14
Contributor
Contributor
My both emails are confirmed. I don’t know what else to do.
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kernowlass
Esteemed Advisor
Esteemed Advisor

@JFA14 

 

type of transaction?

how do you know they have paid?

how did they pay ie which paypal option OR did you send an invoice or money request?

are you sure its not a scam?

did they pay in your currency?

have you received funds before or are you new?

do you have a back up card linked and confirmed on your paypal account?

have you verified your email address?

have you checked the email address was correct without any spelling mistakes etc.

what does it say next to the transaction in the SENDERS paypal account ie completed or pending.


Advice is voluntary.
Kudos / Solution appreciated.
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