We currently have limited customer service staffing due to Coronavirus (COVID-19) safety precautions. We encourage you to find quick answers to your questions by searching the community forum, visiting our Help Center, or messaging us (message response times will be delayed). Thank you for your patience.
For small businesses who would like to apply for the Paycheck Protection Program, visit our application page. Our agents cannot take applications over the phone or provide you with the status of your loan. Join the discussion in the Community here.
Thanks for reaching out! Your payment may remain pending for a few days as the merchant is working on capturing your payment authorization. During this time, they are gathering the items you purchased and prepping for shipping and handling. These times may vary as every merchant is different and may capture your payment authorization and ship out faster than other merchants do.
Hope that clears it up!
- Jon K
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