I had a transaction decline due to authorization failure with the Merchant. The transaction was canceled, and 'refunded' (the merchant never took any funds) one week ago now. My funds are currently in pending on my Paypal account still, no activity since 9 days ago with the original transaction. I have contacted both Paypal and BestBuy support since several times. Paypal support said I needed to tell the merchant to cancel my order, then the funds could be taking out of pending. I have since contacted Bestbuy multiple times, I have received verification from BB support the order was cancelled and refunded, that no funds were ever recieved due to authorization failure. I have gotten emails referencing the exact order number saying the order has been canceled. I have bestbuy support directly telling me that after 24 hours paypal has my funds and its up to them to release them. After speaking with paypal support after waiting 18 hours all I was told is the merchant has to cancel the order. This I have verified countless times, the order has been canceled by the merchant and I have documentation to back that up. I am still trying to get an agent to simply look at the documentation, and I cannot call in w/o the automated line disconnected.
