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Pending refund

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Pending refund

I have been issued a large refund from a seller on eBay on 4th August. It has now been pending for over a week, why is this?
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1 REPLY
Volunteer Advisor

Re: Pending refund

@Ellen711

 

Pending refunds can only happen for two reasons.


1. The seller has issued a refund from their bank account which takes time to process.

2. You funded the payment to the seller using bank transfer. What PayPal do here is credit the recipient on your behalf (so there is no delay in despatching your item). Then if you receive a refund in the meantime they are unable to issue this until the original bank transfer completes.

https://www.paypal.com/us/selfhelp/article/i-want-a-refund.-how-do-refunds-work-faq3248
https://www.paypal.com/gb/selfhelp/article/i-paid-by-instant-bank-transfer,-so-why-is-my-refund-on-h...


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.