Pending refund

Jerseylin
New Community Member

I recieved a refund from another PayPal user & it's been pending for days. The money has been withdrawn from my account and refund says pending to balance. What does that mean?

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@Jerseylin 

 

Pending refunds can only happen for two reasons.


1. The seller has issued a refund from their bank account which takes time to process.

2. You funded the payment to the seller using bank transfer. What PayPal do here is credit the recipient on your behalf (so there is no delay in despatching your item). Then if you receive a refund in the meantime they are unable to issue this until the original bank transfer completes.

https://www.paypal.com/us/selfhelp/article/i-want-a-refund.-how-do-refunds-work-faq3248


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Kudos / Solution appreciated.
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