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Pending payment

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Recon77
Contributor

Pending payment

Hello everyone. I've recently encountered a problem with PayPal checkout on NewEgg using a MasterCard debit card(attached to my PayPal account). Apparently my debit card was charged by PayPal, however I never completed the order on NewEgg(the order wasn't even created), however that payment is still pending. Support has not been answering for a day now, even though it says "in a few hours" and I'd like to speed up the process. I cannot demand a refund because it's not even in transactions(only a notification on mobile PayPal app). I understand that money is in "PayPal pending land". How long does it even take to get it back to my bank account?

1 ACCEPTED SOLUTION

Accepted Solutions
kernowlass
Esteemed Advisor

Re: Pending payment

@Recon77 

 

When you pay a company (rather than an ebay seller or individual), then it is often pending until that company processes your order and captures the pending payment.

If they don't process that order and capture the pending payment then the pending status times out at 30 days post-payment.


Advice is voluntary.
Kudos / Solution appreciated.

View solution in original post

1 REPLY 1
kernowlass
Esteemed Advisor

Re: Pending payment

@Recon77 

 

When you pay a company (rather than an ebay seller or individual), then it is often pending until that company processes your order and captures the pending payment.

If they don't process that order and capture the pending payment then the pending status times out at 30 days post-payment.


Advice is voluntary.
Kudos / Solution appreciated.

View solution in original post