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Pending payment

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Pending payment

I am from India. I got payment on 1sept it is showing that your payment is on hold and PayPal sent me a mail stating that " Before we can deposit the funds into your account, we need a bit more information about your account or recent transactions. To provide that, just log in to your account, and go to your account overview. Select the More menu, then choose the link that takes you to our Resolution Centre. Please provide the missing information by 1 October 2020, or the funds will be returned to the sender." But my account is verified. Then why my payment is waiting