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Pending payment through sales and service

natalia8625
New Community Member

Pending payment through sales and service

Can anyone help me out? i am a seller and sell a some toys to US, but it's a pending payment and they already receive it. How do I get it to my amount faster? should i ask my buyer to confirmation though paypal (mean there is a button to confirmation in paypal?) or its automatically 1 day after they received a material?. This is my first time using paypal so I don't really know what I'm doing for sales and service

1 REPLY 1
kernowlass
Esteemed Advisor

Re: Pending payment through sales and service

@natalia8625 

 

https://www.paypal.com/us/smarthelp/article/my-payment-is-on-hold.-why-is-this-happening-faq3297


With payments received for tangible goods Paypal would request valid tracking information confirming the item has been delivered to the buyer. As they can validate the tracking information online, once it is delivered they can release the funds. As you have received the funds for a service no tracking number is applicable and Paypal would be unable to release these funds any sooner than the 21 days.

If you mark the transaction as processed then the buyer may have the option on their account to mark the transaction as delivery/satisfied. If the buyer confirms this by clicking on the "Confirm Receipt" button, the funds may be released to you sooner. This is not always guaranteed. 
If not then sadly its 21 days.


Advice is voluntary.
Kudos / Solution appreciated.