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Pending payment issue

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New Community Member

Pending payment issue

Hi I'm new to paypal so my first sale has the payment pending. But on the website it says I could have the funds released almost right away if the buyer clicks confirm receipt of item button on activities log. And he sent me a video of him trying to find it from another phone and there was no button to click. Once he verifies he got the item I'll get paid. Any info on why he can't find the button or if someone could post photos exactly where to click would be super appreciated. Thank you.