Pending order

[DatNnn]

Hi everyone, so I ordered an item from gamestop . Since the day I ordered til now it’s 30 days , and I still have not get my money back . Of course the order is still on pending , but there is no cancel button order . I tried to contact gamestop but they puted me on th line for a really time , and I still couldn’t talk to them . Please let me know what I should do . Tks

[PayPal_Siobhan2]

Hi DatNnn, 

Thank you for contacting the PayPal Community Forum!

An order or authorization is an agreement between you and the merchant to purchase an item for a set amount. If the status of your order is pending, this means that your order has been received by the merchant, but your payment has not yet been processed. For most purchases, the merchant will complete the payment within a few days of receiving the order. For purchases of goods, many sellers will complete the payment when they are ready to ship your items. For some purchases, such as services, rentals, or hotel stays, the merchant will complete the payment after the service is fully delivered.

Typically, the merchant has 30 days to fulfil an order. During this time, the transaction status will remain as ‘Pending’ until the merchant takes the payment. The status will then change to ‘Complete’. If the merchant doesn’t complete your order within this timeframe, your order will be automatically cancelled and the transaction status changes to ‘Expired.’ PayPal can void any pending orders and authorizations from your account after 30 calendar days. If you wish to cancel a pending order before the 30-day timeframe has passed, you must contact the merchant to do so.

Please contact us by phone, email, Facebook or Twitter if you wish to cancel the order. 

- Siobhan 

[DatNnn]

Thank you for your responsed , I already contacted Gamestop . They requested some information, and I gave it to them . Since I sent my email till now is 4 days . They haven’t send any email back . So yesterday I sent another email . They email me back and they said that they have received my email . What should I do next . Do I have to wait for them and how long ? Please let me know. Thank you !!