We currently have limited customer service staffing due to Coronavirus (COVID-19) safety precautions. We encourage you to find quick answers to your questions by searching the community forum, visiting our Help Center, or messaging us (message response times will be delayed). Thank you for your patience.
For small businesses who would like to apply for the Paycheck Protection Program, visit our application page. Our agents cannot take applications over the phone or provide you with the status of your loan. Join the discussion in the Community here.
Click on the transaction for details. If its under review, then it can take up to 72 hours. If status is Pending/Unclaimed, then the recipient has not claimed the funds yet. If it is Pending due to being an eCheck, then the transaction details will tell you the estimated arrival time.