Pending Funds question

Sylvia73d
Contributor
Contributor

Hi

I received a refund from a store 3 days ago, the money is still pending in my account. How long does it take for it to be available in my PayPal account? Many thanks!

S.

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3 REPLIES 3

kernowlass
Esteemed Advisor
Esteemed Advisor

@Sylvia73d

 

Pending refunds can only happen for two reasons.


1. The seller has issued a refund from their bank account which takes time to process.

2. You funded the payment to the seller using bank transfer. What PayPal do here is credit the recipient on your behalf (so there is no delay in despatching your item). Then if you receive a refund in the meantime they are unable to issue this until the original bank transfer completes.

https://www.paypal.com/us/selfhelp/article/i-want-a-refund.-how-do-refunds-work-faq3248


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angelito_obra
Contributor
Contributor

I received my $76.00 US dollar refund from seller last September 11, 2018 and it was since in my paypal transaction history but until now my balance account still zero. Anyone from the community can help me advice what steps can be done to refund my money.

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kernowlass
Esteemed Advisor
Esteemed Advisor

@angelito_obra

 

If you funded the original Paypal payment to the seller with a card then it won't go back to your paypal balance.

Once marked as completed it will automatically go back to your card. Paypal say allow 30 days but I have never waited longer than a week for mine, however that depends a lot on what country you are in.





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