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Pending Authorization. Cannot cancel.

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Contributor

Pending Authorization. Cannot cancel.

I tried to make an order from the KVD Vegan Beauty e-shop twice, but it would say that due to an error the orders could not  be submitted. However, PayPal holded the money required for both attempts and it says that authorization is pending. I contacted the e-shop and they say that they did not charge my card, since the orders where not completed. I tried to contact PayPal and I got a prewritten response with instructions on how to cancel a transaction. I cannot find a way to cancel them though. Is there any way to cancel them on my own? Is there a prespecified waiting time before a pending transaction gets canceled by default? And if so, will i get my money back? Thank you very much.

1 ACCEPTED SOLUTION

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Esteemed Advisor

Re: Pending Authorization. Cannot cancel.

@Mesgian 

 

When you pay a company (rather than an ebay seller or individual), then it is often pending until that company processes your order and captures the pending payment.

If they don't process that order and capture the pending payment then the pending status times out at 30 days post-payment. 


Advice is voluntary.
Kudos / Solution appreciated.

View solution in original post

2 REPLIES 2
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Esteemed Advisor

Re: Pending Authorization. Cannot cancel.

@Mesgian 

 

When you pay a company (rather than an ebay seller or individual), then it is often pending until that company processes your order and captures the pending payment.

If they don't process that order and capture the pending payment then the pending status times out at 30 days post-payment. 


Advice is voluntary.
Kudos / Solution appreciated.

View solution in original post

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New Community Member

Re: Pending Authorization. Cannot cancel.

But 30 days is too long......
I am in a similar situation and getting no traction with emails to the seller..

I need to free up the funds in order to purchase from another seller, this process being part of a bigger project, I don't have 30 days to dither....