Paypall paid twice due to insufficient funds on bank account

[AnaïsGrysp]

Hi dear community, I hope you can help me le out with this one... I've purchased something using my paypall account this costed almost 100€. I did not have sufficient funds in my bank account so I've received a mail from paypall with the request to restore my balance asap. I transferred the necessary money to the paypall account and my balance was restored. I tought this would be the end of the story but no... 2days after restoring my paypall balance paypal withdrawed the same amount from my banking account... So I paid this shopping trip twice 😭 even tough paypal has 2times the money my balance is 0 so I can't take the money back that I paid twice. What can I do?! Will paypal realise the mistake and pay me back? Thanks for your help!

[kernowlass · Accepted solution]

@AnaïsGrysp 

If you have failed bank transfer then Paypal automatically keep trying to access those funds to clear your negative balance.
They have already fronted the payment to the seller on your behalf and so want the money owed.

If you sent a bank transfer to your Paypal account and Paypal also automatically applied for the funds as well then you would have 2 payments processing to your paypal balance.
The first one to arrive will clear the negative balance and the second one will be credited as a + to your balance and you can withdraw it back to your balance once cleared.

[Liverbird78]

This has just happened to me. How long did it take you to get your money back?xx