Paypal withdrawing payments from wrong account
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Hi @jacksrose,
I'm sorry to hear that a payment method you do not prefer to use is being used for the billing agreement. If you've checked the settings for your billing agreement and they're correct, it's possible that the card was declined at the time of the payment and a secondary payment method was used in order to prevent the payment from being declined outright. Declines of payments or individual payment methods can happen for multiple reasons. To allow a representative to review the payment and see what payment methods were presented at the time of the payment and the reasons for any declines, please contact customer service.
To contact customer service, please click Contact at the bottom of the PayPal website for available options, or reach out by PM on Facebook or DM on Twitter.
I hope this can be resolved quickly!
Olivia
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