Paypal refund hasn't come through

[Jennalouise]

About 10 days ago my twitch account got hacked and someone spent £100 on there in 3 separate payments. 2 payments of £20 and one payment of £60. I immediately reported this to paypal and they got back to me the following day said they had seen it was unauthorised and that all the payments would be refunded back into my account. The 2 £20 payments were refunded straight away but 9 days later I still haven't recieved the £60 back. What should i do? I can't report this transaction again as it says its a closed case and I should have my refund but I don't.

[sharpiemarker]

@Jennalouise 

Issued refunds are returned to original funding source. Arrival times may vary:  

- Bank payments, 3-5 or 5-7 days, depending on your bank. 

- Cards, about a week, up to 30 days depending on your issuing card. 

- PayPal balance, fairly instant. 

- Split payments between PayPal balance and card/bank, see above.

If problem persists or you need follow up your refund, please contact customer service:

Log on, click HELP on top menu, scroll down to click CONTACT US, and then scroll down to click CALL US or other contact options.

Or contact via social media:

Facebook (UK): https://www.facebook.com/PayPalUK

Twitter (UK): @paypalUK 

Facebook (US): https://www.facebook.com/paypal

Twitter (US): @AskPayPal 

[anja1957]

Hi 

my pal pal refunds have not seen going to my account. Which I have paid from my bank account completely. Can u help me?