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Paypal is using my balance first, even though I have bank account selected

TangoSKC
New Community Member

Paypal is using my balance first, even though I have bank account selected

Hello!

 

I've noticed that on some of my automatic payments, paypal is using my balance first, then my bank account.  I only have my bank account selected as my primary payment method, however, it keeps happening on multiple payments.  

 

Is there any way around this??  I'm not sure why it keeps happening.

Thanks.

3 REPLIES 3
kernowlass
Esteemed Advisor

Re: Paypal is using my balance first, even though I have bank account selected

@TangoSKC 

 

Check on each of the subscriptions and change the funding source for them.
Click on the profile tab (icon next to log out) > Click on payments third option along on the thick blue band top of page > "manage pre-approved payments''.


Advice is voluntary.
Kudos / Solution appreciated.
princess812810
New Community Member

Re: Paypal is using my balance first, even though I have bank account selected

@kernowlass I have an issue where I was $97.39 overdrawn in my Paypal account. I made a payment to top up the account, then sent an additional payment to a different person for $30. However, I was charged $127.39 AND $97.39 instead of $127.39 total. When I sent it through the resolution disputes they denied my claim. What would be the best way to go about resolving this issue. 

mtjls
Contributor

Paypal is using my balance first, even though I have bank account selected

I see no answer to this question?  I use my balance for me when I want to buy something.  I have one client who pays me on paypal and now I do not have hardly any balance because paypal is using my balance even though I have my bank set as preferred.