Paypal, i love you from the heart of my bottom!
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Busy little place this? I wonder why lol, here's the last email i sent paypal regarding them turning a simple transaction ito a farce, Dear Paypal, "Something that's just occured to me, considering i have paid by paypal dozens of times 'without' any money in my paypal acount, why have you decided this time to turn this transaction into a 2 week fiasco??
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Hi Graceface,
I'm sorry to hear about the trouble regarding the payment you sent, I understand how the time frame can be frustrating. Based on what you've said, it sounds like you may have sent a payment using an eCheque. This is done in situations where there may be more risk, such as the situation you mentioned, sending a larger amount of money than normal.
With typical transfers using your bank, PayPal pays the merchant for you, then waits for the amount to process from your bank. This allows the payment to complete and the merchant to start shipping your item even though we haven't received the amount from your bank yet.
ECheques work a little different - due to the risk, we have to wait for the money to come from the bank first. This processing time depends on the bank's processing, holidays, and weekends, so there are multiple factors that delay this transfer. Once we receive the funds from your bank, they are then sent to the seller immediately to complete the transaction.
The only reason something like this would have taken two weeks is if you hit multiple weekends or holidays. Say, for example, you did the withdrawal on a Thursday or Friday; because eCheques take 5-7 business days to clear, you could potentially hit two weekends in the transfer time, which would make the non-business day processing time of this transfer 11-12 days.
I understand how much of an inconvenience this can be, and I apologize for the wait. I hope that by this point the transfer has completed and your item has been shipped.
- Ashley M
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