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Paypal email recived for reciving funds from fiverr but paypal balance is 0

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Paypal email recived for reciving funds from fiverr but paypal balance is 0

The email that I received says:

"Before we can deposit the funds into your account, we need a bit more information about your account or recent transactions. To provide that, just log in to your account, and go to your account overview. Select the More menu, then choose the link that takes you to our Resolution Centre.

Please provide the missing information by 27 October 2020, or the funds will be returned to the sender. "

 

But if I got to the resolution center of my profile it requires no information and when I check my PayPal balance it is still 0.