Paypal checkout window on eBay doesn't work

sunsetlover
Contributor
Contributor

I see from past messages that this is a recurring issue. A couple of days ago I tried paying with Paypal on eBay, on BOTH Firefox and Chrome, it didn't work. I see the pop up window logging me in and listing my payment options, but then it keeps spinning and processing, as if trying to log in again.

 

I attach screenshots.

 

I had the same problem in October last year, then it seems it was resolved for a while, now it's back again.

 

Btw, the Paypal window does work on other sites as usual.

 

Paypal error.JPGPaypal error Chrome.JPG

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3 REPLIES 3

sharpiemarker
Esteemed Advisor
Esteemed Advisor

@sunsetlover 

 

Try clearing browser cache, cookies and restart device. Or maybe buy through the eBay app where you have to make sure you review the listing info thoroughly so you know what you're buying because the mobile device screen may be smaller.


Kudos & Solved are greatly appreciated. 🙂
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PayPal_Randy
Moderator
Moderator

@sunsetlover,

 

I recommend contacting our customer service teams for further assistance if you're still seeing this issue on your end.  You can click 'Contact Us' at the bottom of any of our pages to get a phone number to reach us at, or you can contact us on Twitter (https://twitter.com/askpaypal) or Facebook (https://www.facebook.com/PayPal). We would be happy to take a look at what options might be available to you.

 

- Randy

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sunsetlover
Contributor
Contributor

Hi Randy,

I was able to use it two days ago. So the problem seems to be on and off.

Thank you.

 

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