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I purchased a 600 Eur item on ebay.fr using paypal.fr account. The item was priced in US dollars but the seller was in Germany. Perhaps the seller was an American expat. Within hours I was notified by eBay that they (eBay) had canceled the transaction and that I will receive a refund. While I received the refund in 48 hours, it did not include reimbursement for any of the foreign exchange fee assessed by paypal, about 35 Eur. I raised a dispute with paypal but they replied that they do not refund foreign exchange fees. I replied with a link to their FAQ (below) which explicitly states foreign exchange fees are to be included with refunds. I urged them to read their own FAQ and, if still unclear, to reach out to their legal team for clarification. It's now been over a week and paypal has not responded to that request.
This is such a bizarre situation. Paypal is refusing to honor their own policy. Furthermore, the transaction was canceled within hours and the cancellation was initiated by ebay or possibly the seller.
How should I proceed to get paypal to just do what they explicitly say they'll do?
I see no one is able to propose a solution. The situation is bewildering. If you have an identical situation, contact me. Paypal has breached their customer agreement so I'll have to seek other resolution options.