We currently have limited customer service staffing due to Coronavirus (COVID-19) safety precautions. We encourage you to find quick answers to your questions by searching the community forum, visiting our Help Center, or messaging us (message response times will be delayed). Thank you for your patience.
For small businesses who would like to apply for the Paycheck Protection Program, visit our application page. Our agents cannot take applications over the phone or provide you with the status of your loan. Join the discussion in the Community here.
Why did the dispute close? Did you file unauthorized transaction? If so, because technically no one broke in to your PayPal account to make this payment, even though it was reported as unauthorized activity at the seller's eBay account, the PayPal dispute system denied your claim.
You'll need to continue to reach customer service to change the dispute reason to Item Not Received. Have to be really precise when filing a dispute on PayPal, making the right claim, or it gets denied.
If you filed Item Not Received dispute, did the seller provide a tracking number?