Payments

[Courtney333]

Hello, someone has sent me a payment but I have 2 email address’s and one is not verified they have sent the payment to the email that is not verified I no longer have access to this email address and the payment isn’t showing on my account how do we resolve this?

[kernowlass]

@Courtney333 

If its showing as pending or unclaimed on the SENDERS side then it would time out 30 days post sending.

IF there is a cancel option then tell them to use it but there may not be.

If its completed then they would need to open a dispute for non receipt of item which you do not challenge and so they get those funds back again.