Payments
Boris1972
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Posted on
Apr-18-2020
09:44 PM
I sold and item on Ebay for the 1st time in 4 years. Payment has been made by buyer but I cant seem to retrieve it for 21 days. The item had been received by the buyer and I'm left in limbo. I followed this up with PayPal and they now say its 24hrs but that was 3 days ago. Anybody help out there???
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PneumaPsyche
PayPal Employee
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Apr-19-2020
06:59 AM
Good day to you @Boris1972,
Thank you for using community forum. If the held payment is for a service (e.g. piano lessons), the buyer can mark the order as ‘Received’ in their PayPal account. If the buyer does so, the payment is released immediately.
You can educate the buyer how to confirm receipt the item.
Please click this LINK to know how they can do that on their end. We need them to login on the web browser.
I hope this helps.
We really appreciate your patience.
Keep safe.
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