Payments

[Mindyloowho]

I sent money to a friend on the 16th it shows on my online banking that money was sent but she has not received it yet. I sent on the 16th any idea of what happened and what i can do

[Jil013]

Hi @Mindyloowho

Thank your for raising your concern through our community forum.

If your payment is pending, it means that the recipient hasn’t accepted it yet. There are a few reasons why your payment might be pending.

A payment might be pending because:
1. The recipient hasn’t signed up for a PayPal account yet.
2. You sent money to an email address or phone number that the recipient hasn’t added to their PayPal account. As soon as they add this information to their account, they will receive your payment.
3. The recipient is still deciding whether they want to accept your payment.
4. The recipient hasn't confirmed their bank account.

If your payment is unclaimed/pending for 30 days or your payment was denied or refunded, you’ll get your money back.

Hope this helps. Stay safe!