Payments going to old email account

[Judy_P]

Can anyone please assist...

All payments have gone to an email account that was deleted 2 months ago, so I have not received any payments since early November. The problem is I no longer have access to this old email address as I finished working with the company 6 years ago. I have read previous threads where it says I need to reinstate the old email address to claim the funds. What happens when you don't have access to this address and it no longer exists because I sold the company the email belongs to? Any help would be greatly appreciated.

[kernowlass]

@Judy_P 

You need to contact your buyer(s) and ask them to see what it says in their paypal accounts either:
1. Pending / Unclaimed with a cancel option.
2. Pending / Unclaimed.
3 Completed.

If its:
Pending / Unclaimed with a cancel option.

Ask them to cancel the payment but tell them that it will take a few days to go back to their funding source. Then get them to use the "send money" > Goods/Services option and pay to your correct email address. They may not want to do this and so you could then cancel the transaction. OR you can send them a money request.

Pending / Unclaimed.

If there is no cancel option then the buyer will get their money back automatically 30 days after paying.
Again they may not want to pay you again until they get their money back so you may need to cancel the transaction for them.

Completed.

If its completed then come back for more advice.
https://www.paypal.com/us/smarthelp/article/FAQ1467